Move to the latest OS and application version.įor Windows, consider an update to CC 2018.Ultimately – we’re sorry that you’ve experienced any difficulty, below are some suggestions to both address the current situation and best practices for moving forward. Unfortunately in this case, we had no option but to change the way we accessed Dolby functionality and for some users this caused a disruption in workflow. It is never our goal to remove capabilities from our products. The best solution is to upgrade to Windows 8 or Windows 10. Windows 7: Windows 7 does not include the media package required to decode AC-3.You need to upgrade the LTSC build to the full Windows license. Windows 10 LTSC build 1803: This build of Windows does not include the Dolby codec.You can find instructions on how to fix this issue in the following article on the Microsoft support site: Media feature pack for Windows 8.1 N and Windows 8.1 KN editions. Windows 8.1N/8.1KN: Windows 8.1N/8.1KN version does not include the media package required to decode AC-3.You can find instructions on how to fix this issue in the following article on the Microsoft support site: Media feature pack for Windows 10 N and Windows 10 KN editions. Windows 10N/10KN: Windows 10N/10KN version does not include the media package required to decode AC-3.If you run a Windows operating system on your computer, all recent versions now support some form of Operating System (OS) level decode for Dolby audio.

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